COVID-19 Caring For You

Coronavirus Covid-19 Important Announcement

Updated 19th July, 2021

Dear guests, 

Welcome back! 

We are pleased that our Covid secure measures served us perfectly during the previous year and we did not have a single Covid incident within the Hotel. 

While some restrictions are being lifted, we would like to retain a disciplined approach in our management of the risk and would respectfully request you to use your mask whilst in the public areas of the hotel, for both staff and guest safety. 

We would like to take this opportunity to thank you for your co-operation and understanding, and apologise  for any inconvenience this may cause. 

With kind regards,
The Mandeville Hotel Management

Updated October 22nd 2020

COVID-19 Industry Standard
In Partnership with;
The National Tourist Organisations of Great Britain and Northern Ireland 

We have been awarded the “good to go” certification for COVID 19 industry compliance from The National Tourist Organisations of Great Britain and Northern Ireland, in recognition that we have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.

Updated June 6th 2020

Elevating Hygiene Protocol
The Mandeville hotel are taking robust measures to ensure that the wellbeing of our guests and team members is of paramount importance during the global outbreak of Coronavirus (COVID- 19) and we are making a number of noticeable additions to the cleaning and hygiene regimen over the next few months, to set an even higher standard of cleanliness.  

We take great pride in maintaining the highest standards of cleanliness and hygiene across the hotel at all times and in response to the Coronavirus, we have taken additional measures to reinforce hygiene and cleaning protocols in line with World Health Organization and Public Health England guidelines, and inspired by medical practices. We are closely monitoring and following the official advice and continuously adapting to the regularly updated advice. We are ensuring all our team members have been thoroughly trained, briefed and are constantly updated on the ongoing situation. According to these standards, common areas with high traffic such as lobby, the reception desk, conference rooms, public area toilets, bar and restaurant will be sanitised more frequently using hospital-grade disinfectants and products proven to be effective against Coronavirus based on advanced medical practices. Kitchens and kitchen appliances will be sanitised following hospital protocols, always ensuring the correct disinfection and decontamination. 

Cleaning Regimen Changes
Surface Areas: In public spaces, the hotel has added to its already rigorous cleaning protocols, requiring that surfaces are treated with hospital-grade disinfectants products proven to be effective against Coronavirus and all of our high volume guest touch point areas including door handles, handrails, tables and reception desks are sanitised hourly. 

Guest Bedroom:
In guest rooms, The Mandeville has added to its detailed cleaning practices, requiring all surfaces to be thoroughly cleaned with hospital-grade disinfectants proven to be effective against Coronavirus. The hotel will also be placing disinfecting wipes in each room for guests’ personal use. Extra disinfection of the most frequently touched guests room areas – light switches, door handles, TV remotes, thermostats. Over the next few months, we will be introducing electrostatic sprayers that allow for touchless disinfecting capabilities. The magnetically charged droplets produced by the electrostatic sprayers seek out and coat hard to reach areas and surfaces typically missed in standard cleaning processes. 

De-clutter Paper Amenities:
Pen and paper will be removed from the guest bedrooms and conference facilities.  The in-room guest directories will be available on TV screens.

Social distancing rules
The common areas of the hotel will be equipped with signages to avoid crowds of people and contact between them, and always marking the minimum distance required by local regulations. Furniture and spaces will be redesigned to comply with social distancing standards. In addition, hotel team will be trained to help guests always comply with these requirements. We will be adding partitions at front desks to provide an extra level of protection for our guests and team members. To allow for social distancing we have revised the layout of our Bar and Restaurant.  This has resulted in reduced capacity within these areas but does provide our guests with more spacious environment.

We will ensure that the check-in process is safe, and all guest key cards are fully sanitised after every use.  We also provide an express check-out to again minimise contact.

Protocols and personal protection material 
All team members will be wearing masks, gloves, and other personal protective equipment to ensure enhanced protection. We will provide sanitising stations at the main entrances and high traffic areas and will also include sanitising wipes within the hotel lift to allow guests to wipe the elevator button before pressing. 

Health & Safety protocols
In compliance with all necessary legal requirements, and to protect everyone's health, all team members will receive constant training in health protocols and procedures. The hotel team members will be provided with personal protective equipment. In addition, we will implement early detection protocols for Covid-19 for all our guests and team members. In case of suspected infection, the hotel will isolate the guest or team member, provide protective equipment to avoid transmitting the infection, contact local medical services and organise the transfer to a medical centre if necessary.

Health & Safety Manager
Mandeville will have a designated expert who will be responsible for leading the implementation of the plan, as well as training the team members. 

Food & Beverage services
The Food & Beverage (F&B) area has also undergone a reorganisation that affects everything from logistics to preparation, delivery, consumption and payment methods. Mandeville Hotel will require its suppliers to have health certifications and a delivery process with strict control protocols. Furthermore, food handling standards and serving options have been updated to minimise human contact and services such as room service, a la carte or take-away will be promoted. In addition, the hotel is modifying and designing new approaches for buffets.
Food handlers and supervisors are trained on safe food preparation and service practices. The hotel’s food and beverage operations are required to conduct self-inspection using its food safety standards as guidelines, and compliance is validated by independent audits. We are also enhancing sanitation guidelines and trainings for team members that include hygiene and disinfecting practices. All menus and credit card machines are sanitised after each use. Tables are sanitised after each guest visit.

For events, menus and processes will be adapted as per the new guidelines. 

Water purification & air quality protocols
Surface and handling areas will be kept extremely clean and air and water purification systems will be controlled more than ever, reviewing, and reinforcing, among others, HVAC (Heat, Ventilation and Air Conditioning) protocols. We will increase the frequency of inspections, the control of water disinfection.

City Connection advisory service
The hotel team is trained to help guest locate hospitals, medical centres and pharmacies, among others. They will also be able to recommend methods of transportation based on local sanitary criteria and regulations.